Our Policies

Our Policies:
Never Enough Auto desires to provide the best value to customers while maintaining low prices. Accordingly, the following policies are in place.

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Merchandise Return
If it is desired to make a return, please E-mail, fax or phone with complete details and reason to request approval for the return. Upon approval, a return authorization (RA) number will be issued. Upon receipt of RA number, simply ship the package back to Never Enough Auto in original condition and in original packaging. Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restock fee of 20% or $15.00, whichever is greater. Restocking fees are not profit for us.  They are to cover processing, overhead and manpower.  Restocking fees are not a set-in-stone issue and are dealt with on a case by case situation at the discretion of NEAA.  Customers are responsible for all shipping costs to return an item unless item arrived damaged. Shipping charges are not refundable except in situations where an agreement is made between you and Never Enough Auto.  International Customers: Never Enough Auto does not refund duties or taxes charged by your country for importation of foreign items.  Returns for exchanges or refund will be allowed only within 14 calendar days of the receipt of your product(s).  This will be verified through shipping (tracking number).   Merchandise must be NEW, unused, and in original sellable condition.  Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed. It's the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation. For fitment issues, customer must first contact the manufacturer of that product for verification before a return/exchange can be authorized.  Please email us for manufacturer's contact information.  Returns/exchanges must be sent prepaid and insured by the customer.  An issued RMA number does not automatically imply a replacement or refund.  All products will be inspected either by us or the manufacturer based on customer claims before any refunds/exchanges are issued.  Returned items must be sent back to us within 20 calender days from the time the RMA is issued.  If the item returned to Never Enough Auto or one of our manufacturers/distributors is found in violation of the above conditions, it will be the responsibility of the customer to pay for the shipping of the returned item back to the customer should the claim be denied.

Refused Shipments
If a customer refuses a shipment, they will forfeit all shipping charges of the item to them times two.  Once for the shipping to them, and once for the shipping charges we will be billed for the return of the package.  The item will also be handled as a Return and will automatically be subject to a restocking fee per the discretion of NEAA unless other arrangements have been made in advance with NEAA.  Unclaimed shipments and returned shipments due to nondelivery are also subject to these terms.

Part Applications Listings:
Never Enough Auto cannot claim to know everything about every vehicle manufactured, especially when it comes to special edition vehicles and submodels.  NEAA can only go by the information provided to us by the manufacturer of the product.  We strive for the application listings to be as accurate as possible per the information provided by the manufacturer.  However, it is also the responsibility of the customer to be aware of the products they are purchasing and what models they fit (Due Diligence).  Should you have any doubt, or question the applications we have listed please don't hesitate to contact NEAA or the manufacturer for verification of fitment.  Issues that arise from inaccurate or incomplete application descriptions will be dealt with on a per-situation basis at the discretion of NEAA.

Electronic & Engine Internal Components
We will not accept any returns of installed electronic components unless there is a manufacturer defect.  In that case, the customer can send the item back for a replacement of the exact same item.  No refunds will be given in this case, and the customer is responsible for all shipping charges.  Electrical merchandise returns and issues will be handled in Warranty situations only.  Engine Internal components simply cannot be returned under any condition due to their fragile nature - if something miniscule happens to them it can go unnoticed and then blow up someone else's motor - we arent taking that chance.

Damaged Shipments
If a shipped order arrives with obvious damage, customer is to call Never Enough Auto, or the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.  Do not install the item!  Do not discard the packaging!  If you do, you may be forfeiting the ability to make a claim.

Order Cancellation
To cancel ANY order, please contact a customer service representative as soon as possible IN PERSON Monday-Friday 9am-6pm EST at 1-616-636-8856. Orders CANNOT be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee may be assessed depending on the situation and order at the digression of NEAA. Orders canceled prior to credit card charging are not subject to this fee. See “Merchandise Return” above before returning an item after it has shipped.

Order Error
If merchandise not ordered has been received, please E-mail, fax or phone with complete details. Never Enough Auto will investigate this and work with you to appropriately resolve the situation.

User Agreement
A customer's use of this site and/or placement of an order indicates acceptance of Never Enough Auto terms and conditions. Never Enough Auto reserves the right to make changes to the website and its terms and conditions at any time without notice. 

Pricing
Prices shown and stock available are subject to change without notice. In the event a product is listed at an incorrect price due to any type of error, Never Enough Auto reserves the right to refuse or cancel said line item within the order, or the entire order. In such case, the customer will receive a credit for the canceled amount.

Sales Tax
Orders shipped within Michigan will be charged 6.0% sales tax. Sales tax for orders shipped outside Michigan will not be charged or withheld and is the sole responsibility of the customer. 

Partial Shipments
To expedite arrival of products to the customer, Never Enough Auto and Our Suppliers reserve the right to divide orders into separate shipments based on product availability. In cases where a portion of an order's items are shipped separately, the customer will not be responsible for any additional shipping fee. 

Privacy Policy

What may be collected:

For security purposes, our web servers automatically retrieve and log information regarding the IP address of visitors, and the time and date of their visits, and the pages visited on our web site. This is standard industry practice.

We do not collect personally identifiable information about individual visitors, except when such individuals specifically provide such information on a voluntary basis.

How it’s collected:

We collect information volunteered by you, the site visitor, in surveys, e-mail messages and/or online purchases. We normally do not retain the e-mail addresses of those who communicate with us via e-mail unless the e-mail exchange is part of an ongoing or developing business arrangement.

What is done with it:

Personally identifiable information on individual users will never be sold, traded, or otherwise transferred to third parties.

Our servers reserve the right to perform statistical analysis of user behavior and characteristics in order to measure interest in and use of the various areas of the site and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. We will provide only aggregated data from these analysis to third parties.

We're not in the direct-mail or phone-solicitation business. Unless the information is required for billing or similar purposes, we will not ask you for your mailing address or phone number. We will treat your mailing address with the same respect we reserve for your e-mail address. This information will also never be sold, traded, or otherwise shared with third parties.

Cookies:

Users also should be aware that non-personal information and data may be automatically collected through the standard operation of our web servers, or through the use of "cookies". "Cookies" are small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a user's system and damage files. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies may be necessary to provide the user with certain features (e.g., electronic commerce & customized delivery of information) available on this web site.

Effective Date:

The foregoing policies are effective as of the date noted below. We reserve the right to change this policy at any time, and without advance notice. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Effective Date:
February 15, 2002

Email Privacy Policy

Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only used for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Revised - 6-23-08